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Frequently Asked Questions

After selecting the service(s) and or product(s) you require, contact us and we’ll send an accurate quotation based on your event details. Once you approve the quotation, reservation is done once an 80% down payment is done to our till number.

This depends on the nature of your event. For birthday parties, arrival time is usually in between 9am and 11am. Closing hours is 6pm although we are flexible on this depending on your preference.

We have different timings for corporate events which are dependent on the intensity of the set up. Some setups are done a day or two before the event date.

As soon as you can to give us ample time to make preparations. We do however take last minute bookings but this depends on the intensity of your event. The more intense the event, the more time we require and vice versa.

Reservation is only done when a deposit of 80% of the total cost is made to our till number.

We do not offer refunds, however, we are happy to change the reservation date without penalty provided a 72 hour notice has been given.

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